♦ If you are using a password manager (such as “LastPass”), try pasting or typing your email address instead of letting your password manager enter it. This will ensure that it is actually entered and will sometimes solve this type of problem.

♦ If you have just received an email invite to create your new member password (or are resetting your password), make sure you click the “continue” link after entering your new password. This will ensure your new member profile is created in our system.